Business processes refactoring to improve usability in E-commerce applications

@article{DBLP:journals/ecr/DistanteGCGR14,
  doi = {10.1007/s10660-014-9149-0},
  url = {https://doi.org/10.1007/s10660-014-9149-0},
  note = {},
  year = {2014},
  month = {},
  pages = {497--529},
  title = {Business processes refactoring to improve usability in E-commerce
               applications},
  author = {Damiano Distante and
               Alejandra Garrido and
               Julia Camelier-Carvajal and
               Roxana Giandini and
               Gustavo Rossi},
  biburl = {https://dblp.org/rec/bib/journals/ecr/DistanteGCGR14},
  number = {4},
  volume = {14},
  journal = {Electronic Commerce Research},
  bibsource = {dblp computer science bibliography, https://dblp.org},
  timestamp = {Sat, 20 May 2017 01:00:00 +0200},
}